Did You Purchase Pet Honesty from an Unauthorized Seller?Updated 15 hours ago
We understand how frustrating it can be to run into issues with an order—especially when you're excited to try Pet Honesty products. If you’re experiencing problems with an order and we’re unable to locate it in our system, it’s possible the purchase was made through an unauthorized seller or a fraudulent website.
How to Tell If You Ordered from an Unauthorized Seller
If you didn’t purchase directly from one of our approved channels (listed below), there’s a chance the seller is not affiliated with Pet Honesty. This means:
We can't verify the product's authenticity or quality
We may not be able to offer support, refunds, or replacements
The product could be expired, tampered with, or incorrectly stored
Where to Safely Buy Pet Honesty Products
To ensure you're getting genuine Pet Honesty products, we recommend only purchasing from these trusted sources:
Official Website
Authorized Online Platforms
(Look for products marked “Sold by Pet Honesty”)
Amazon
Walmart
TikTok Shop
Other Approved Online Retailers
Chewy
iHerb
Official websites of our trusted retail partners
Trusted Retail Partners (In-Store & Online)
Petco
PetSmart
Pet Supplies Plus
Tractor Supply
Target
Meijer
Petsense
What to Do If You Purchased from a Fraudulent or Unknown Seller
If you suspect the website or seller may be fraudulent, we recommend the following steps:
Contact your bank or credit card provider to dispute the charge or report the transaction as fraud.
Avoid using the same website or seller again.
Check the seller’s legitimacy before future purchases by referring to the list above or contacting us directly.
Still Have Questions?
We’re here to help! If you’re unsure whether a seller is authorized or you want to double-check before placing an order, feel free to contact us and we’ll be happy to assist.