We understand how frustrating it can be to run into issues with an order—especially when you're excited to try Pet Honesty products. If you’re experiencing problems with an order and we’re unable to locate it in our system, it’s possible the purchase

<p data-start="261" data-end="576" id="isPasted">We understand how frustrating it can be to run into issues with an order&#x2014;especially when you&apos;re excited to try Pet Honesty products. If you&#x2019;re experiencing problems with an order and we&#x2019;re unable to locate it in our system, it&#x2019;s possible the purchase was made through an unauthorized seller or a fraudulent website.</p><h2 data-start="578" data-end="635" id="how-to-tell-if-you-ordered-from-an-unauthorized-seller">How to Tell If You Ordered from an Unauthorized Seller</h2><p data-start="637" data-end="794">If you didn&#x2019;t purchase directly from one of our approved channels (listed below), there&#x2019;s a chance the seller is not affiliated with Pet Honesty. This means:</p><ul data-start="796" data-end="984"><li data-start="796" data-end="851"><p data-start="798" data-end="851">We can&apos;t verify the product&apos;s authenticity or quality</p></li><li data-start="852" data-end="915"><p data-start="854" data-end="915">We may not be able to offer support, refunds, or replacements</p></li><li data-start="916" data-end="984"><p data-start="918" data-end="984">The product could be expired, tampered with, or incorrectly stored</p></li></ul><hr data-start="986" data-end="989"><h2 data-start="991" data-end="1036" id="where-to-safely-buy-pet-honesty-products">Where to Safely Buy Pet Honesty Products</h2><p data-start="1038" data-end="1149">To ensure you&apos;re getting genuine Pet Honesty products, we recommend only purchasing from these trusted sources:</p><h3 data-start="1151" data-end="1175" id="official-website"><strong data-start="1155" data-end="1175">Official Website</strong></h3><ul data-start="1176" data-end="1226"><li data-start="1176" data-end="1226"><p data-start="1178" data-end="1226"><a data-start="1178" data-end="1226" rel="noopener" target="_new">www.pethonesty.com</a></p></li></ul><h3 data-start="1228" data-end="1265" id="authorized-online-platforms"><strong data-start="1232" data-end="1263">Authorized Online Platforms</strong></h3><p data-start="1266" data-end="1316">(<em data-start="1267" data-end="1315">Look for products marked &#x201C;Sold by Pet Honesty&#x201D;</em>)</p><ul data-start="1317" data-end="1355"><li data-start="1317" data-end="1327"><p data-start="1319" data-end="1327">Amazon</p></li><li data-start="1328" data-end="1339"><p data-start="1330" data-end="1339">Walmart</p></li><li data-start="1340" data-end="1355"><p data-start="1342" data-end="1355">TikTok Shop</p></li></ul><h3 data-start="1357" data-end="1396" id="other-approved-online-retailers"><strong data-start="1361" data-end="1396">Other Approved Online Retailers</strong></h3><ul data-start="1397" data-end="1467"><li data-start="1397" data-end="1406"><p data-start="1399" data-end="1406">Chewy</p></li><li data-start="1407" data-end="1416"><p data-start="1409" data-end="1416">iHerb</p></li><li data-start="1417" data-end="1467"><p data-start="1419" data-end="1467">Official websites of our trusted retail partners</p></li></ul><h3 data-start="1469" data-end="1520" id="trusted-retail-partners-in-store--online"><strong data-start="1473" data-end="1520">Trusted Retail Partners (In-Store &amp; Online)</strong></h3><ul data-start="1521" data-end="1617"><li data-start="1521" data-end="1530"><p data-start="1523" data-end="1530">Petco</p></li><li data-start="1531" data-end="1543"><p data-start="1533" data-end="1543">PetSmart</p></li><li data-start="1544" data-end="1565"><p data-start="1546" data-end="1565">Pet Supplies Plus</p></li><li data-start="1566" data-end="1584"><p data-start="1568" data-end="1584">Tractor Supply</p></li><li data-start="1585" data-end="1595"><p data-start="1587" data-end="1595">Target</p></li><li data-start="1596" data-end="1606"><p data-start="1598" data-end="1606">Meijer</p></li><li data-start="1607" data-end="1617"><p data-start="1609" data-end="1617">Petsense</p></li></ul><hr data-start="1619" data-end="1622"><h2 data-start="1624" data-end="1693" id="what-to-do-if-you-purchased-from-a-fraudulent-or-unknown-seller">What to Do If You Purchased from a Fraudulent or Unknown Seller</h2><p data-start="1695" data-end="1784">If you suspect the website or seller may be fraudulent, we recommend the following steps:</p><ol data-start="1786" data-end="2064"><li data-start="1786" data-end="1892"><p data-start="1789" data-end="1892"><strong data-start="1789" data-end="1834">Contact your bank or credit card provider</strong> to dispute the charge or report the transaction as fraud.</p></li><li data-start="1893" data-end="1945"><p data-start="1896" data-end="1945"><strong data-start="1896" data-end="1945">Avoid using the same website or seller again.</strong></p></li><li data-start="1946" data-end="2064"><p data-start="1949" data-end="2064"><strong data-start="1949" data-end="1982">Check the seller&#x2019;s legitimacy</strong> before future purchases by referring to the list above or contacting us directly.</p></li></ol><hr data-start="2066" data-end="2069"><h2 data-start="2071" data-end="2095" id="still-have-questions">Still Have Questions?</h2><p data-start="2097" data-end="2318">We&#x2019;re here to help! If you&#x2019;re unsure whether a seller is authorized or you want to double-check before placing an order, feel free to <a data-start="2231" data-end="2288" rel="noopener" target="_new">contact us</a> and we&#x2019;ll be happy to assist.</p>

Did You Purchase Pet Honesty from an Unauthorized Seller?

Our Pet Honesty Consumer Experience Team is here to assist you with most questions, concerns, or feedback related to our products. However, depending on where you purchased your item, we may need to direct you to the appropriate place for support. Yo

<h1 data-start="192" data-end="223" id="isPasted">Who Do I Contact for Help?</h1><p data-start="225" data-end="476">Our <strong data-start="229" data-end="269">Pet Honesty Consumer Experience Team</strong> is here to assist you with most questions, concerns, or feedback related to our products. However, depending on where you purchased your item, we may need to direct you to the appropriate place for support.</p><hr data-start="478" data-end="481"><h2 data-start="483" data-end="557" id="if-you-purchased-from-pethonestycom-or-amazon-sold-by-pet-honesty">If You Purchased from PetHonesty.com or Amazon (Sold by Pet Honesty)</h2><p data-start="559" data-end="613">You&#x2019;re in the right place!<br data-start="585" data-end="588">We&#x2019;re happy to help with:</p><ul data-start="615" data-end="705"><li data-start="615" data-end="626"><p data-start="617" data-end="626">Refunds</p></li><li data-start="627" data-end="643"><p data-start="629" data-end="643">Replacements</p></li><li data-start="644" data-end="655"><p data-start="646" data-end="655">Returns</p></li><li data-start="656" data-end="677"><p data-start="658" data-end="677">Product questions</p></li><li data-start="656" data-end="677"><p data-start="658" data-end="677">Feedback</p></li><li data-start="678" data-end="705"><p data-start="680" data-end="705">Subscription management</p></li></ul><blockquote data-start="774" data-end="865"><p data-start="776" data-end="865">&#x1F4A1; <em data-start="779" data-end="865">Make sure your Amazon order says &#x201C;Sold by Pet Honesty&#x201D; to ensure we&#x2019;re able to help!</em></p></blockquote><hr data-start="867" data-end="870"><h2 data-start="872" data-end="947" id="if-you-purchased-from-chewy-a-retail-store-or-a-retailers-website">If You Purchased from Chewy, a Retail Store, or a Retailer&#x2019;s Website</h2><p data-start="949" data-end="1118">For purchases made through the following, you&apos;ll need to contact <strong data-start="1014" data-end="1057">that seller&apos;s customer service directly</strong>, as we don&#x2019;t have access to their order systems or policies:</p><ul data-start="1120" data-end="1270"><li data-start="1120" data-end="1133"><p data-start="1122" data-end="1133"><strong data-start="1122" data-end="1131">Chewy</strong></p></li><li data-start="1134" data-end="1210"><p data-start="1136" data-end="1210"><strong data-start="1136" data-end="1162">Retail store locations</strong> (e.g., Petco, PetSmart, Tractor Supply, etc.)</p></li><li data-start="1211" data-end="1270"><p data-start="1213" data-end="1270"><strong data-start="1213" data-end="1234">Retailer websites</strong> (e.g., Target.com, Petco.com, etc.)</p></li></ul><p data-start="1272" data-end="1406">These sellers have their own systems for managing refunds, returns, and order issues, so they&#x2019;ll be best equipped to help you quickly.</p><hr data-start="1408" data-end="1411"><h2 data-start="1413" data-end="1443" id="not-sure-who-to-contact">Not Sure Who to Contact?</h2><p data-start="1445" data-end="1596">If you&#x2019;re not sure where your item was purchased or need help figuring it out, feel free to reach out to us and we&#x2019;ll point you in the right direction.<br><br><strong>Related article</strong>: <a href="https://pet-honesty.gorgias.help/en-US/did-you-purchase-pet-honesty-from-an-unauthorized-seller-2120391"><strong>Did I purchase from an Unauthorized Seller?</strong></a></p>

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