How do I return a product and what information do you need from me?Updated 5 months ago

If you are within 30 days from purchase from our Amazon site or our website and are not happy with your order you can reach out to us for a return. To proceed with a product return, we request the following information which allows us to address any underlying issues and improve our Quality Department's monitoring:

• Reason for Return: 
  • Please choose one: Pet Sick, No Results, Won't Eat, Quality Issue, Other
  • Please send a short description: 
• Order ID
• Lot # found on packaging
• Pet Honesty product name
• Flavor of product

It is important to include these details in your return request for us to provide the best possible assistance. Should you have any additional concerns or need further guidance, please feel welcome to reach out to us for support. For your convenience, click here to be routed to our "Contact Us" form and select "Order/Product Issue or Feedback" as the Subject.

*We can only handle refund, return or replacement for orders through our Amazon store or our website. If you purchase from a retail store (Petco, Tractor Supply, Target etc.) you need to return through those retail channels. Likewise, if you purchase from Chewy, returns, replacements or refunds would go through Chewy.