Who Do I Contact for Help?

Our Pet Honesty Consumer Experience Team is here to assist you with most questions, concerns, or feedback related to our products. However, depending on where you purchased your item, we may need to direct you to the appropriate place for support.

If You Purchased from PetHonesty.com or Amazon (Sold by Pet Honesty)

You’re in the right place!
We’re happy to help with:

• Refunds

• Replacements

• Returns

• Product questions

• Feedback

• Subscription management

💡 Make sure your Amazon order says “Sold by Pet Honesty” to ensure we’re able to help!

If You Purchased from Chewy, a Retail Store, or a Retailer’s Website

For purchases made through the following, you'll need to contact that seller's customer service directly, as we don’t have access to their order systems or policies:

• Chewy

• Retail store locations (e.g., Petco, PetSmart, Tractor Supply, etc.)

• Retailer websites (e.g., Target.com, Petco.com, etc.)

These sellers have their own systems for managing refunds, returns, and order issues, so they’ll be best equipped to help you quickly.

Not Sure Who to Contact?

If you’re not sure where your item was purchased or need help figuring it out, feel free to reach out to us and we’ll point you in the right direction.

Related article: Did I purchase from an Unauthorized Seller?